06 · iframes & divs
Why embedded forms hide identity fields, and the escalation team's inspection checklist.
Why embedded forms hide identity
Forms embedded via an iframe live in a different document, and forms rendered into a div by a third-party script can submit without exposing the email to the host page. In both cases Hyros may never see the identity field, so attribution silently breaks.
Escalation team's inspection process
When a form isn't tracking, escalate with a checklist: (1) Is the form in an iframe or a script-injected div? (2) Does the email field reach the page Hyros is on? (3) Is there a redirect that carries identity params? (4) Can the platform pass identity via a webhook instead? Capture findings before assuming it's unfixable.